Terms & conditions

Last updated 2 October 2026

These terms apply when you use the NUREN website and apps and when you buy from us. The shop is run by NUREN ("NUREN", "we", "us"). By using the shop or placing an order you agree to these terms, our Privacy policy, Shipping and Returns & refunds policies.

1. Your account

• You need an account to order. You sign in with a one-time code sent to your mobile number or email, or with Google.
• You must be 18 or older, or shop with the involvement of a parent or guardian.
• Keep access to your phone and email secure and give us accurate details. You're responsible for orders placed from your account. Tell us straight away if you think someone else has used it.
• We may suspend or close an account that breaks these terms or is used for fraud or abuse.

2. Products

• We describe and photograph our products as accurately as we can. Colours can look slightly different on different screens, and measurements may vary a little between pieces.
• Size guides are a recommendation; fit is personal. If something doesn't fit, see our size exchanges.
• Products are for personal use, not for resale. We may limit quantities per order.

3. Prices

• Prices are in Indian rupees and include GST. The MRP and any discount are shown on each product.
• Shipping charges, coupons and the final total are shown at checkout before you pay.
• Prices and offers can change at any time, but never for an order already placed. If an item is listed at an obviously wrong price, we may cancel the order and refund you in full.

4. Orders

• When you place an order we email you a confirmation. A contract is formed when your order is confirmed — for online payments, once the payment is received.
• We may decline or cancel an order — for example if an item is out of stock, we can't deliver to the address, there is a pricing error, or we suspect fraud. We'll tell you and refund any payment in full.
• You can cancel an order until it is packed (see Returns & refunds).

5. Payment

• Online payments are processed by our payment partner Razorpay. We never see or store your full card details, UPI PIN or banking passwords.
• An online order is held for 30 minutes while you pay. If the payment isn't completed in that time, the order is released and nothing is charged; any money that arrives afterwards is refunded automatically.

6. Coupons and offers

• One coupon per order. Each coupon has its own conditions (minimum order, dates, eligible items, uses per person), shown when you apply it.
• Coupons have no cash value, can't be exchanged or transferred, and may be withdrawn if misused.
• When part of an order is returned, the refund is the amount you actually paid for those items after the discount.

7. Shipping, exchanges and refunds

Delivery is covered by our Shipping policy, and exchanges, returns, cancellations and refunds by our Returns & refunds policy. Risk in the goods passes to you on delivery. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

8. Reviews and content you share

• Reviews and photos must be honest, your own, and about the product. No offensive, unlawful or misleading content, personal details of others, or advertising.
• You keep ownership of what you post, and give us a free, non-exclusive licence to show it on our website, apps and social media. We may hide content that breaks these rules.

9. Intellectual property

The NUREN name and logo, product designs, photos, text and the design of the website and apps belong to us or our licensors. You may not copy, reproduce or use them commercially without our written permission.

10. Using the shop fairly

Don't misuse the website or apps: no attempts to break in, scrape, overload or disrupt them, no fake orders or accounts, and no use that breaks the law.

11. Our responsibility

• We take care to keep the shop available and accurate, but it may sometimes be unavailable or contain errors, which we'll fix as soon as we can.
• To the extent the law allows, our total liability for an order is limited to the amount you paid for it, and we're not liable for indirect or unforeseeable losses. This doesn't limit liability that can't be limited by law.
• We're not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, or courier or network outages.

12. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order applies to that order.

13. Law and disputes

These terms are governed by the laws of India. We'd always like to solve a problem directly first — please contact us. Any dispute that can't be resolved goes to the competent courts in India, without affecting your right to approach a consumer commission.

14. Contact and grievances

If you have a complaint about an order, a product, a refund or how we handle your personal data, contact our grievance officer at poisesupport@gmail.com or +91 80829 51705. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.