Returns & refunds

Last updated 8 October 2026

At NUREN, we want you to love what you wear. If something isn't quite right, here's how exchanges and refunds work.

Exchange policy

• Free size exchange: swap an item for another size of the same product and colour, free of charge, within 5 days of delivery. Please check the size guide before you order.
• Exchange eligibility: items must be unworn (other than trying on), unwashed and unused, in their original packaging with all tags attached.
• Size availability: exchanges depend on stock. If the size you want is sold out, we refund you instead.
• Sale items: items bought on sale can be exchanged for another size of the same item.
• Sets: each piece of a set can be exchanged for another size on its own; the set price stays.
• Free gifts: free gifts that come with an order can't be exchanged or returned.

Return policy

• Change of mind: we offer size exchanges rather than refunds. If the size you want is sold out, we refund you instead.
• Prepaid orders: refunds go to the original payment method (UPI, card, net banking, wallet). Banks usually take 5–7 working days to show it; UPI is often quicker.
• Shipping charges: not refunded, except for damaged, faulty or wrong items, or when we cancel the order.

Damaged, faulty, wrong or missing items

• Tell us within 48 hours of delivery with your order number and photos. We'll pick it up and send a replacement, or give you a full refund if a replacement isn't available, whichever you prefer.
• Unboxing video: please record a clear video while opening your parcel. It helps us check and sort out a missing or damaged item quickly.

Reverse pickups

• Free pickup: we arrange a pickup from your delivery address at no cost. Pack the items securely with their tags.
• Be available: the courier will contact you before the pickup. Please keep the parcel ready to avoid delays.
• Quality check: once the items reach us and pass a quality check, we ship the new size.

General guidelines

• Requests must be made within 5 days of delivery.
• Activewear goes through strict hygiene checks. Please try on bottoms and sports bras over your own underwear; items with marks, stains, deodorant, perfume or odour can't be accepted.
• If an item doesn't meet these conditions, we'll send it back to you and explain why.
• If a payment went through twice, or reached us after your order was cancelled, it's refunded automatically. You don't need to ask.

Cancelling an order

• You can cancel any order from your account until it's packed. After that it can't be cancelled.
• Online payments are refunded in full.
• We may cancel an order if an item turns out to be out of stock, if there was an obvious pricing error, or if an order looks fraudulent. If that happens we tell you and refund any payment in full.

How to start a return or exchange

1. Open the order in Your orders (or the app) and choose Exchange a size.
2. Pick the items, the new size, and the reason.
3. We confirm it and book the pickup.

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